Full job descriptionTake the next step in your engineering journey with the exciting Technical Operations Lead role, where leadership, problem-solving and hands-on technical support come together to make a real difference in the field. You’ll guide a team of Product Engineers, tackle complex faults, and help drive continuous improvements that enhance reliability, safety and performance for real customers and service teams.


What You Will Do:


- Lead, manage and develop a team of approximately 8-10 Product Engineers, setting clear priorities and technical direction as a Technical Operations Lead.
- Coordinate engineering resources and workloads to balance field support, product improvement work and ongoing engineering projects.
- Provide third-line technical support by investigating complex electrical, mechanical and electronic issues, identifying root causes and supporting corrective actions.
- Act as a technical escalation point for installed equipment, helping field service engineers with fault diagnosis and practical repair or replacement recommendations.
- Translate operational and field feedback into meaningful design and engineering improvements, including product modifications and component upgrades.
- Support engineering change processes by working with Engineering Change Notices, product revisions and improved documentation to maintain engineering standards.


What You Will Bring:


- A recognised electrical or mechanical engineering/technician qualification, with City & Guilds experience, or equivalent practical capability.
- Proven experience in electrical and mechanical fault-finding and diagnostic techniques, including investigation of equipment failures and root-cause analysis.
- Strong ability to interpret electrical schematics, wiring diagrams, mechanical drawings and technical documentation.
- Experience providing technical support for installed equipment or products operating in the field, ideally within an engineering operations or field service environment.
- Demonstrated experience leading or managing an engineering team, with strong organisational and problem-solving skills.


This Technical Operations Lead role supports the wider goal of delivering dependable, compliant and continuously improving product performance. Working closely with cross-functional teams across engineering, manufacturing, quality, procurement, sales and external suppliers, you’ll help this company turn practical field learning into smarter engineering decisions.


Location:


The Technical Operations Lead role is based at the Head Office in Wigan, with occasional UK and overseas travel as required.


Interested?:


If you’re ready to lead technical investigations, drive improvements and make an impact through reliable engineering outcomes, apply for the Technical Operations Lead position today. Your next challenge is waiting.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
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