Full job description
Admin Officer - HMCTS
Location: London
Pay rate: £15.59 per hour

Looking for a role where your attention to detail directly helps people access justice? Our Client is hiring an Administrative Officer to provide operational and customer support within the Rolls Building, supporting hearings, users, and judicial processes with professionalism, care, and consistency.
What you’ll be doing:
* Carry out key administration duties, including vacancy management-checking details are correct, particularly where generic templates are used
* Answer incoming calls and manage outbound contact where required, monitoring inboxes to keep responses timely
* Liaise confidently with judges and provide administrative support for hearing processes
* Attend Court hearings to assist with preparation and on-the-day support as needed
* Liaise with members of the public professionally and clearly, signposting to relevant support and services
* Undertake all associated administrative tasks to prepare for, facilitate, and follow through hearings and related processes
* Use service scripts and knowledge articles to direct users to the right services, providing clear and specific information (including for complex needs)
* Follow complaints policies and procedures, supporting users through the process and responding quickly to help prevent escalation (updating OPTIC as required)
* Process operational support tasks using standard operating procedures to meet performance targets and service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Support jury service administration (selection, deferral, reassignment, attendance tracking), including processing related expenses and court fees
* Assist with listing and scheduling, respond to urgent matters, and adhere to listing policies
* Support enforcement procedures, assist with financial assessments/fine collection, and contribute to basic statistical/financial reports
* Contribute to health and safety operations (PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
What you’ll bring:
* Strong administrative accuracy and an organised, process-led approach
* Confidence communicating clearly with judges, colleagues, and members of the public
* Empathy and professionalism when supporting people with specific or complex needs
* Ability to follow policies and procedures, manage time effectively, and escalate when needed

If you’re detail-focused, people-oriented, and ready to make a real impact in justice support, we’d love to hear from you-apply today.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.