Full job descriptionOperations Administrator


This is a rare permanent opportunity a successful business who promote employee development and support training and career progression.
Our well-established client based in Highnam, Gloucester, who provide their clients within the Commercial and Retail industry a first class ’one stop’ solution, are currently recruiting for Service Administrator to join the supportive team.
This role will be to coordinate the activities of a team of Service engineer’s involved in reactive and planned work within designated regions, remotely interrogate refrigeration systems, efficiently prioritize and schedule workload based on severity and parts availability.
Responsibilities:
- Accessing remote monitoring systems to interrogate data and assess required actions.
- Ensuring efficient use of engineers to meet SLA and KPI targets.
- Compiling reports and completing client specific documentation.
- Receiving service calls from the clients.
- Updating the Service Management computer system.
- Allocating calls to the Service engineers.
- Maintaining communication between the clients and the Service engineers.
- Recording service department activity and engineer’s movements.
- Coordinating part supply to engineers.
- Arranging ’case clean’ and ’return maintenance’ programmes.
- To comply with the Company’s Health & Safety, Environmental and ISO processes and procedures.
- To promote the Company’s image in a professional manner


Candidate Attributes:
- Be motivated, organised, practical and methodical
- Experience in time keeping and attention to detail
- Be professional and positive
- Although office based, a full UK driving licence would be advantageous
Hours - 40hrs per week. 07:00-16:00 & 10:00-19:00 on a weekly rotating basis. 2 days per month to be worked from home on a Saturday or Sunday 08:30 - 17:00, with a day off in the week when working a weekend day.


Salary - £27,000 - £29,000 + 25 days holiday + Healthcare options + Free onsite parking