Full job descriptionSenior Customer Service Representative

Location: Leeds

Pay Rate: £14.00 per hour

Working Hours: Monday to Friday, 9am - 5.30pm Office-based

Contract: Temporary

We are currently recruiting for a Senior Customer Service
Representative to join a well-established organisation within the
financial services sector, based in Leeds.

This is a great opportunity for an experienced customer service
professional looking for a temporary role where they can utilise
their skills and develop their knowledge within the financial
services sector. You will play an important role in delivering
excellent customer service and resolving queries efficiently.

Key Responsibilities:

* Handle and resolve customer queries across inbound and outbound
communication channels, aiming to resolve issues at the first
point of contact.
* Manage customer dissatisfaction and complaints, ensuring these
are acknowledged and handled appropriately.
* Act as a point of contact for less experienced colleagues,
offering guidance and sharing knowledge.
* Maintain high standards of accuracy and attention to detail,
ensuring all work meets required procedures and service level
agreements.
* Work collaboratively with colleagues and management to support
the wider team and deliver positive customer outcomes.

The Ideal Candidate:

* Previous experience in a customer service role, ideally within
financial services or the funds industry.
* Confident handling customer queries and resolving issues
professionally and efficiently.
* Good communication and interpersonal skills, with the ability
to build relationships with internal and external stakeholders.
* Strong attention to detail and an understanding of the
importance of accuracy and getting things right first time.
* A supportive team player who is happy to share knowledge,
support colleagues and take a proactive approach to their work.

If you have a strong customer service background and are looking
for a temporary opportunity, we would love to hear from you.

Please apply via the advert or contact Megan at Eclectic
Recruitment for more information.

We endeavour to reply to every candidate, every time, but if you
haven’t heard back within 10 days, please understand that you
have unfortunately been unsuccessful for this position, or the
position has been filled. Please call the office or send an email
to discuss other potential opportunities.