Full job descriptionJob Title: Sales & Spares Administrator
Location: East Grinstead
Salary: £13.00 - £13.50ph
Contract: Temporary to Permanent
Working Hours: Full-time, Monday to Friday (08:30 - 18:00)
Working Arrangement: Office-based

Key Responsibilities
*Process customer quotations and spare parts orders using the company’s ERP system.
*Raise purchase orders with suppliers, ensuring all information, including part numbers, quantities, pricing and delivery dates, is accurate.
*Monitor and maintain the live customer order book, ensuring records are kept up to date.
*Liaise with customers, suppliers and internal departments to track orders and resolve delivery queries.
*Monitor lead times and communicate accurate delivery expectations to customers.
*Obtain supplier order acknowledgements and ensure delivery dates align with customer requirements.
*Chase outstanding purchase orders and monitor progress through to delivery.
*Respond to customer enquiries via telephone and email in a professional and timely manner.
*Communicate any delays or changes to delivery schedules promptly.
*Provide general administrative support to the wider team.


Skills & Experience Required
*Previous experience in an administration, sales administration, order processing or customer service role.
*Strong organisational skills with excellent attention to detail.
*Confident using computer systems and Microsoft Office.
*Experience using an ERP system would be advantageous.
*Excellent written and verbal communication skills.
*Confident communicating with customers, suppliers and internal departments.
*Ability to manage multiple tasks and prioritise workloads effectively.
*A proactive approach with the ability to work independently and as part of a team.