Full job descriptionA fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco’s most improved public sector clients in a temporary assignment within their housing options team, initially for three months.
Working hybridly (2 days days each week- Monday and Friday, in our client’s Haywards Heath office in West Sussex), this is a full time (37 hours per week, Monday to Friday) role which has been newly created in the department.
This is a pivotal front-line position designed to improve customer access, ensure early identification of housing and homelessness risks, and streamline referrals into our client’s Prevention and Relief teams. The successful candidate will need excellent communication and assessment skills, the ability to manage a fast-paced workload, and experience of working with vulnerable households. A detailed understanding of homelessness legislation and housing advice is essential. This role offers an exciting opportunity to help shape a new function within a progressive housing service committed to preventing homelessness wherever possible.
The role would suit an experienced triage, assessment, or housing options officer. The successful candidate will be responsible for triage cases until threshold for prevention or relief duty is met and allocated to the appropriate officer or closed as advice only. The successful candidate would be expected to issue an ineligible or not homeless decision if appropriate.
Key elements of this role include:
*Completing comprehensive telephone, online and face-to-face triage assessments for customers seeking housing assistance.
*Providing accurate and timely housing advice tailored to individual circumstances.
*Undertaking initial investigations and assessments of housing applications.
*Gathering, verifying and assessing supporting evidence
*Assessing applications under Housing Act 1996 Part VI and Part VII.
*Making robust, legally compliant decisions in relation to housing applications and homelessness duties.
Only applicants who are willing to work hybridly (2 days each week, Monday and Friday) in our client’s Haywards Heath office, can start on short notice and are comfortable with the above criteria need apply for this role. Please note, a minimum of 4 years current frontline experience is also required.