Full job descriptionA successful cruise company are looking for a Customer Support Executive to join their team. You’ll provide post-booking support to customers, handling enquiries, resolving issues, liaising with suppliers, and ensuring an exceptional customer experience from booking through to travel. The role comes with a salary of £26,100 and is fully remote.
Customer Support Executive responsibilities:
*Manage customer enquiries via phone, email and social media
*Assist with post-booking amendments and customer service queries
*Process customer and supplier emails accurately and efficiently
*Chase overdue balances and action booking cancellations where required
*Deliver outstanding service in line with company standards
*Support the wider business as neede
Customer Support Executive requirements:
*Previous travel industry experience
*Strong customer service and communication skills
*Highly organised with excellent attention to detail
*Positive, proactive and solution-focused approach
*Good computer literacy and administration skills
*Knowledge of the cruise and travel sector preferred
Additional information:
*Home-based role
*20 days holiday
*Retail discount platform
*Pension, Cycle to Work, Car Leasing & Holiday Buy Back schemes
*EAP & wellbeing support
*Annual company conference
*Fam trips and ship visits
*Full-time, 37.5 hours per week
*Set rota including weekend working