Full job descriptionOur products have been backstage at some of the biggest gigs, performances, and events of the last 50 years. Our combined lighting and media solutions have revolutionised on-stage visual control. We are always pleased to welcome new members of the team to bring their passion, creativity, and talent as we explore the next wave of innovation.
The Sales Operations Coordinator keeps orders, distributor information and sales data accurate for our global sales network.
You will be the day-to-day contact for our overseas distributors and remote sales agents. You will collect their stock levels, sales figures and forecasts, keep the CRM up to date, and help the Sales Director forecast demand. You will liaise with production and despatch every day to keep orders flowing.
You will also support the Shipping Coordinator with shipment tracking and delivery coordination, liaising with couriers, freight forwarders and internal teams.
This is a fully on-site role reporting to the Sales Director. It suits someone organised, accurate and confident on the phone and email, who likes owning a process and wants to grow in sales operations.
Key Responsibilities
*Be the day-to-day contact for overseas distributors
*Collect stock levels, sales figures and forecasts from distributors and remote sales agents
*Handle telephone enquiries and customer queries,
*Liaise with the despatch and accounts teams - reference orders, shipments and customer payments.
*Enter and process sales orders accurately.
*Prepare draft commercial details for invoices, packing lists and customs paperwork.
*Keep customers informed of order progress and delivery dates.
*obtain shipping quotations, arrange collections and coordinate deliveries
*Assist the Sales Director in forecasting demand, using distributor stock levels, sales figures, agent forecasts and order trends.
*Keep the CRM accurate and up to date, including distributor details, forecasts and customer contact.
*Produce regular reports on order status.
*Prepare regular shipping and delivery reports
*Provide general administrative support to the Sales Director and wider sales and operations team.
Skills & Experience
Experience in sales operations, demand planning, distributor management, or production coordination within manufacturing.
Strong understanding of forecasting, inventory management, and production planning.
Proficient in CRM systems, Excel, and PowerPoint. Experience using SAP an advantage
Excellent communication and relationship-building skills, with confidence working with international distributors and senior customers.
Commercially aware, highly organised, and able to manage multiple priorities.
Analytical, proactive, and comfortable working in a collaborative, small business environment.