Full job description Admin Officer - HMCTS
Location: Bury St Edmunds, Suffolk
Pay Rate: £12.86 per hour
Hours: 37.5 hours per week, Monday to Friday, 9am-5pm
Contract: Temporary, with potential for extension
Start Date: ASAP
Number of Vacancies: 3
The Opportunity
We are currently recruiting for an Admin Officer to join HM Courts & Tribunals Service (HMCTS) in Bury St Edmunds.
This is a fantastic opportunity for organised, enthusiastic and customer-focused individuals to join a busy team, providing essential administrative and telephone support within the court service.
The role will initially be fully office-based to allow for training and development. Once fully trained, there will be the opportunity to work on a hybrid basis, with three days in the office and two days working remotely.
Key Responsibilities
As an Admin Officer, your duties will include:
*Telephone Support: Handling incoming calls and responding to queries regarding hearing dates, providing assistance to individuals involved in family court proceedings.
*Document Preparation: Preparing paperwork and case files for court hearings, tribunals and meetings.
*Data Management: Updating internal systems, maintaining accurate records, managing casework and verifying documentation.
*General Administration: Photocopying, filing, processing incoming and outgoing post, and booking meeting rooms.
*Meeting Support: Preparing agendas, handouts and meeting materials, as well as assisting with the organisation of meetings and training sessions.
About You
We are looking for candidates who demonstrate:
*Strong communication and interpersonal skills, particularly over the telephone.
*Resilience and confidence when handling a high volume of calls and enquiries.
*Excellent organisational skills and the ability to manage competing priorities.
*A high level of attention to detail and accuracy.
*Flexibility and a willingness to learn new tasks and processes.
*The ability to work effectively both independently and as part of a team.
*Confidence working in a fast-paced, telephone-focused environment.
Working Arrangements
*Monday to Friday, 9am-5pm.
*37.5 hours per week.
*Fully office-based during the initial training period.
*Hybrid working available once fully trained (3 days office-based, 2 days remote).
Interested?
If you have strong administrative skills, enjoy speaking with people and are looking for an opportunity to develop your experience within the public sector, we would love to hear from you!
Apply today to be considered for this opportunity.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.